Marketplace Managers can decide to copy Sales Agents and Resellers users on billing-related emails for company subscriptions associated with their accounts (ie. Orders they placed on behalf of customers).
That Marketplace option is sometimes enabled by mistake - causing confusion amongst Sales Agents and Resellers.
To disable that option - follow these steps:
- Log into your Marketplace with a Marketplace Admin user
- Head over to Manage > Marketplace > Settings > Marketplace Functionality
- Under Customer Roles > Customer Emails - disable the option “Copy sales agents on customer emails”