In general there are 2 ways to submit a ticket to AppDirect Support: 1) via the AppDirect Support Portal and 2) via Email. With either of these 2 methods, reporting the issue correctly is key to a timely resolution.
(Microsoft Issues, MSFT) Has there been any changes made directly on MOP? If so, what was done?MSFT Domain:MSFT Subscription ID:MSFT Customer ID:
1) Via the AppDirect Technical Support Portal,
https://support.appdirect.com. This is the recommended method.
You can easily see and manage all our your and your organisations tickets
The ticket communication uses an eye friendly format unlike an email chain
Has a mobile App for both IOS and Android
You need to have an account (one time pain point)
You need to login to the portal, it's an extra step. <<need a link on how to request a login to the portal>>
2) Via Email
If you have been assigned dedicated e-mail aliases, for example, acmesupport@appdirectcom and email@example.com , you can open Severity 3 tickets using the firstname.lastname@example.org and Severity 1 and Severity 2 tickets using email@example.com.
Easy to answer to the ticket when not at your desk
Not an easy format to read the story of the ticket