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[AppInsights] Features - Accounts: Changing your AppInsights dashboard plan

Please note: these instructions are valid for users who created their account after November 10th, 2014.  If you are a legacy customer and signed up prior to our acquisition by AppDirect, please contact support@appsights.com to upgrade or change your plan.

As your company or team expands, it’s likely that you’ll need additional Appinsights dashboards to monitor new KPIs that have become relevant to growth.  By following the instructions below, you can easily upgrade to a higher dashboard plan and/or switch from monthly to annual billing (or vice versa).

Start by logging into your AppInsights account and selecting the “Account” tab at the top right of your screen.

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You will automatically be re-directed to your AppDirect admin panel where you can choose to "Manage Apps".

change plan 2

The next screen will show you all of the various apps you're managing within your AppDirect account.  To modify your AppInsights subscription, please click the "Update Subscription" button next to the AppInsights app tile.

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You will then be prompted to select your new plan of choice and proceed through our standard checkout flow.

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Please note that our billing system will automatically prorate your upgrade fees based on what you've already paid for the current billing period.  If you’ve downgraded your plan, the amount you’ve already paid will be treated as a credit towards your new plan.

To access your receipt for the plan change, or any of your other payment receipt, please follow the instructions in our Payment History tutorial.

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